Why did SASSA decline your grant while others were approved? You followed every step. You waited. Then came the update “Declined.” No explanation, just a code. No payout, just confusion.
It feels like the system failed you. Let’s decode that message and show you how to fix it.
Why Your SASSA Grant Application Was Declined in 2025?
Getting a decline notice from SASSA hits hard especially when you rely on the R370 SRD grant to survive. But SASSA doesn’t decline people at random. Behind every rejection is a reason code tied to strict verification checks against official databases like SARS, Home Affairs, NSFAS, UIF, and SAFPS.
If your grant was declined, the reason is often tied to income, identity, or database mismatches. Below we break down each decline reason, what it means, and how to fix it.
Common Decline Reasons and What They Mean
SASSA uses automated decision-making. If any data flags you as ineligible, your status becomes “Declined,” and a reason code is issued. Here’s what those codes mean in simple terms:
1. alternative_income_source_identified
What it means:
SASSA found income over R624 entering your account. The SRD grant is only for people with little to no income. Any deposits even temporary ones can disqualify you.
Fix:
Submit recent bank statements showing your current income is now below the threshold. Make sure to explain one-time payments (like borrowed money or temporary work).
2. identity_verification_failed
What it means:
Your personal details didn’t match Home Affairs records. Common causes:
- Misspelled names
- Incorrect ID number
- Mismatched date of birth
Fix:
Double-check your application. Your full name, ID number, and birth date must match your green ID book or smart ID card exactly.
3. existing_sassa_grant
What it means:
You already receive another grant (like a child support or old-age grant). The SRD is for people without any other government assistance.
Fix:
SASSA allows only one grant at a time. If your circumstances have changed, contact them and explain.
4. debtor
What it means:
SASSA paid you before when you didn’t qualify. They flagged your profile and stopped future payments until you repay the debt.
Fix:
Visit your nearest SASSA office and request a repayment plan. Once settled, you may reapply.
5. nsfas_registered
What it means:
You’re receiving NSFAS financial aid. This counts as support, which makes you ineligible for the SRD grant.
Fix:
If you’ve exited NSFAS, submit proof such as deregistration letters or NSFAS closure documents.
6. uif_registered
What it means:
Your name appears in UIF systems. If you’re receiving unemployment insurance, you can’t get SRD at the same time.
Fix:
Submit a letter or document from UIF or SARS proving you’re no longer receiving benefits.
7. gov_payrol_registered
What it means:
You’ve been listed as working for a government department or state-owned company past or present. This disqualifies you.
Fix:
If you’ve lost your job, update your employment status with the Government Payroll System. Submit proof of termination or retrenchment.
8. age_outside_range (>60)
What it means:
You’re over the age limit for the SRD grant. This applies if you’re 60+ and trying to apply for a youth-focused grant.
Fix:
Apply for the correct grant type, such as the Old Age Pension if over 60.
9. age_outside_range (<18)
What it means:
You’re too young to apply. Applicants must be at least 18 years old.
Fix:
Wait until you meet the minimum age requirement before reapplying.
10. deceased_record_on_dha
What it means:
SASSA’s system shows your ID linked to a death record at Home Affairs.
Fix:
Visit Home Affairs immediately to correct the error. Bring your ID and proof you’re alive (affidavit, witnesses if needed).
11. referred_linked_risk_mobile
What it means:
The cellphone number on your application was flagged. It’s linked to previous fraud or suspicious activity.
Fix:
Use a new, clean mobile number ideally registered in your name with a reputable provider.
12. referred_safps
What it means:
You’re listed on the South African Fraud Prevention Services (SAFPS) database as a person involved in fraud.
Fix:
If this is incorrect, you must first clear your name with SAFPS at www.safps.org.za. Then reapply once resolved.
What to Do If Your SASSA Application Was Declined?
Getting declined isn’t the end. If the reason is fixable, you can appeal or update your application. Here’s how to move forward:
Step 1: Find Your Decline Reason
Visit the official SRD website: https://srd.sassa.gov.za/sc19/status
→ Enter your ID and phone number → View your decline code.
Step 2: Gather the Right Documents
Prepare documents based on your decline reason. These may include:
- Updated bank statements (last 3 months)
- Corrected ID or birth certificate
- Proof of unemployment
- Letters from UIF, NSFAS, or employers
- Affidavits, if required
Step 3: Submit an Appeal (Reconsideration Request)
If the decline reason was unfair or based on outdated info, appeal it online:
https://srd.sassa.gov.za/appeals/appeal
Steps:
- Click “Lodge Appeal”
- Enter your ID and cellphone
- Select the month you’re appealing
- Upload required documents
- Submit
SASSA will review and update your status within a few weeks. Keep checking for feedback.
Step 4: Visit a SASSA Office (If Needed)
Some issues are too complex for online fixes especially if linked to ID errors, death records, or fraud flags.
Take these with you:
- Your ID book or card
- Proof of decline reason (screenshot or SMS)
- Any supporting documents
Speak directly to a SASSA official who can open your profile and investigate.
Step 5: Follow Up Regularly
After appealing:
- Use the SASSA website or
- Call 0800 60 10 11
- Or WhatsApp 082 046 8553
Follow your application’s progress. Don’t submit multiple appeals it causes delays.
Quick Reference Table: SASSA Decline Reasons and Actions
| Decline Code | What You Should Do |
| alternative_income_source | Submit recent bank statements |
| identity_verification_failed | Match details to your ID exactly |
| existing_sassa_grant | Confirm you’re not receiving another grant |
| debtor | Set up repayment with SASSA |
| nsfas_registered | Submit proof you’ve exited NSFAS |
| uif_registered | Submit UIF deregistration proof |
| gov_payrol_registered | Submit termination letter |
| age_outside_range | Apply for correct age-appropriate grant |
| deceased_record_on_dha | Fix with Home Affairs |
| linked_risk_mobile | Use a new mobile number |
| referred_safps | Clear your name with SAFPS |
Final Advice: Know the Code, Fix the Cause
A decline isn’t final. It’s feedback.
Once you understand the code, you know what to fix. And once you fix it you’re back in the queue.
- Always double-check your details
- Always submit clear, updated documents
- Appeal immediately if something’s wrong
- Use official platforms only
The system may be slow but when you stay informed and proactive, you give yourself a real chance to get the support you need.
